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Senior Practice Director - Opex & Quality | Gurmeet Sran

Gurmeet Sran

Gurmeet Sran

"Success is not final and failure is not fatal" Gurmeet Sran

Your Personal Success Mantras: 

I wish I really had a mantra that if applied will always work for me or everyone, but yes there are few tenets that have worked well over these years. Few of them are-

Embracing & Overcoming Challenges:

Being a Fauzi Kid (my Dad’s retired from Indian Air Force) I had a wonderful life traveling across the country and changing cities and schools every 3-5 years. I did wonderfully well through the school years and joined BITS Pilani post my 12th grade having scored 94% in those years.

I had never imagined that life has its own plans for you and you just can’t have an entitlement mentality based upon what you think you deserve. Here’s a chronology of events that unfolded in my life over the years –

Since then I have been fitted with a prosthetic limb from a German Company called Ottobock and have been able to lead a life that I feel is as blessed as anyone else’s. I think this quote - “Life's under no obligation to give us what we expect. We take what we get and are thankful it's no worse than it is.” - sums it all up along with the tremendous moral support from my family, friends, and well-wishers.

Mentors That Have Guided You:

I have been extremely lucky to have some great friends, colleagues, bosses, and leaders who have been great mentors and coaches. I am thankful to them for their support, help, and trust reposed in me that has helped me through my journey so far. Some of the lessons that they taught me are-

Evolution Of Process Excellence:

- The journey of Process Excellence so far has been based on the concept of continuous improvement through monitoring and studying the current state of the process and identifying the variation/waste in it and then eliminating the same to streamline and stabilize the current state. The challenge with this approach has been that it has given incremental and limited results/business impact.

With the advent of the new era of digital, the erstwhile paradigm must shift from continuous improvement driven Process Excellence to Business Transformation. Organizations must re-evaluate their business models itself using Design Thinking (hinged on Customer Experience) and Design for Six Sigma to radically redesign the processes that must be solely focused on the customer rather than being designed to cater to internal delivery models or organization structures. The companies that will succeed in this new age are the ones who are not going to be the slaves of their internal constraints – Process/People/Technology and above all policies. One of the most overlooked aspects of transformation are the current policies governing the process flows that end up being a constraint on agility/customer experience. The new-age transformation would be driven by customer experience led Technology / Policy / Process /People design as compared to the erstwhile paradigm of continuous improvement that focused on Process / People / Technology / Policy (in that order).

Importance Of Being Resilience In The Current Market:

I feel people will need to first of all accept the fact that the world is not going to be the same again (though that’s how it always has been but this time the change and the fact has hit the entire world at the same time!). In this VUCA world here are few things that are going to be more important than ever before –

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